While we hate to see you go, here are a few tips to help with the process of moving out of your storage space.
WHAT IS THE PROCESS FOR MOVING OUT?
Submit Your Notice: Contact our office
or use the online portal to schedule your move-out date. You must
provide at least 10 days’ notice prior to your payment date.
Empty the Unit
Completely: Remove all boxes, furniture, trash, and loose pallets. Any trash
left behind forfeits your deposit.
Clean Up: Sweep the floor and
remove any dirt or debris. Leave the space in the same condition you found
it.
Remove Your Lock: Take your padlock
with you. Leaving it on the door indicates to staff that the unit is still
occupied.
Confirm with
Management: Once you are out of the unit, call or text 304-838-5315 to FINALIZE your move-out. Be sure
to give your name, facility location, and storage unit number. Your deposit
will be refunded after the unit is checked by a staff member.
WHAT HAPPENS IF I LEAVE ITEMS IN MY UNIT?
If you leave items in your storage unit after moving out, you will not receive a refund of your security deposit. Items left behind will be auctioned or discarded.
DO I GET MY DEPOSIT BACK?
Yes, assuming your account is current, the unit is left in the same condition as it was found and you notify our office at 304-838-5315 you have vacated the unit. Your deposit will be refunded to the last payment method we have on file.
IS THE LAST MONTH PRO-RATED?
No. If the unit is locked on your due date, you will be charged for the upcoming month.
