You can find answers to our most asked questions about making a payment and managing your online account.
WHAT PAYMENT OPTIONS ARE AVAILABLE?
You can pay your monthly bill online through your account, by mail, by credit card, by phone at 304-842-7700 or 304-669-4715.
We can assist you with setting up automatic withdrawals from your credit card or checking account. Our monthly automated payment process is both secure and convenient for our customers.
To insure your payment processes, it is important to keep all contact and card information up to date.
CAN I PAY MY BILL ONLINE?
Yes. Simply select the "Make A Payment/Login" button at the top of the HOME page.
Once you login, you can make a one-time online payment or set up recurring payments.
Need assistance? Just give us a call at: 304-669-4715.
WHAT HAPPENS IF I AM LATE MAKING A PAYMENT?
If you are late 7 days, you will receive an email/text reminder.
A fee of $10 (per unit) applies if payment is 15 days late.
An additional $25 (per unit) applies if payment is 30 days late. Your gate code assess is removed.
Late fees cannot be waived, and the full balance must be paid to avoid foreclosure.
WILL I BE NOTIFIED IF MY AUTOPAY FAILS?
If your autopay fails, you will receive notification via email and text if enrolled in notifications. It is important to keep contact information current.
Log into your account or call our office to update your payment method within 7 days of the due date to avoid late fees.
WHAT CAN I DO WITH MY ONLINE ACCOUNT?
Your online account gives you 24/7 access to manage your storage rental online, make payments, set up recurring billing, rent an additional unit, and update your contact information.
HOW DO I UPDATE INFORMATION ON MY ACCOUNT?
Log into your account, select "Edit Profile" and update your information. Be sure to click "Save" at the bottom of the page!
Should you have questions, contact our office at 304-669-4715.
