FAQs: Storage 101

You can easily rent a unit online. After choosing the storage location and browsing our available units, simply select "Rent Online", enter your contact and payment information. Next, make your initial payment to complete your rental process. You will receive an email confirming your rental and it will include your gate access code.
You can also rent a unit over the phone at 304-838-5315. If you have any questions during the rental process, our team is happy to help.

Climate-controlled storage is recommended for items like keepsakes, books, legal documents, photos, artwork, electronics, and antiques to prevent damage from extreme temperatures.
A climate-controlled unit can prevent temperature-sensitive items from cracking fading developing mold, etc.

You can store most household items, business inventory, and vehicles in a storage unit. A few items that CAN be stored in our units include:

Household Items: Furniture, appliances, home decor, electronics, clothing, books and magazines, artwork, keepsakes and collectibles, moving boxes, etc.
Gear & Equipment: Bicycles, camping gear, golf clubs, musical instruments, kayaks, etc.
Business Items: Retail inventory, contracting tools and equipment, business documents and files, construction materials, etc.
Vehicles: Cars, motorcycles, boats, campers, trailers, RVs, etc.

A few items that CANNOT be stored in our units include:

Living Things: Plants, pets, people. NOTE: Living and sleeping in a unit is prohibited for health and safety reasons.
Perishable Items: Unsealed or perishable food may attract rodents, insects, mold, etc.
Hazardous & Flammable Items: Gasoline, motor oil, paint thinners, fertilizers, fireworks, propane tanks, ammunition, car batteries, etc.
Illegal & Stolen Goods: Contraband, stolen property, unlicensed weapons, etc.
Vehicles: Any vehicle that is unregistered, uninsured, and not in working condition.

Yes, you are responsible for providing your own lock when renting a storage unit.
A cylinder lock or disc lock provides more security than other lock types.

If your homeowners/renters insurance does not cover storage unit contents, we recommend choosing our Tenant Protection Plan which is designed specifically for self storage.
You may add or cancel the Tenant Protection Plan through your online account or by calling the accounts office at: 304-669-4715.
Vehicles must be registered and insured under an active auto insurance policy.

You will receive your gate access code via email/text once you have completed all the paperwork and payment information for your unit.
Your gate code will be 4 digits followed by the hashtag (#) symbol.
For questions about gate access and codes, call 304-842-7700 or 304-669-4715.